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Sony WH-1000XM5

Superb noise cancelling and sound, with comfort and durability caveats

Our score
75/100
The Product Review scoreOur verdict from 9 expert reviews and 21,497 owner ratings and comments. High confidence. Loupe, our mascotLoupe's take: Experts and owners agree on this one. Who's Loupe?
Sony WH-1000XM5

Photo: Sony

88Expert score9 expert reviews
69Owners score21,497 ratings & comments
59Reliability17% report problems
Based on
See how we scored it

Updated October 26, 2026

All 9 expert reviews are hands-on, and they agree strongly on the noise cancelling, sound, and call quality, giving an expert score of 88. Owners are cooler at 69: across 499 comments (398 first-hand), 36% praise the sound and 32% the noise cancelling, but 17% mention failures, 9% raise hinge or build issues, and 5% say theirs broke or died, which drags reliability down to 59. Comfort is the main split, with 19% of owners calling them comfortable and 5% complaining, while experts disagree on whether small or large heads fare worse. Long-term durability evidence comes mostly from owner anecdotes rather than structured testing, so treat it as a real but loosely measured risk.

Experts 88Owners 69
ExpertsOwnersEach expert review

What each expert concluded

8.6/10

A very strong flagship noise-canceling headset with excellent isolation, long battery life and rich features, held back by a bass-heavy, recessed-mid tuning, weak moisture resistance and a high price.

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5/5

A strongly recommended pair of wireless noise-cancelling headphones whose sound quality, clarity and bass precision take a big step up from the XM4, despite a redesign that feels slightly less premium and a less compact fold.

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4.5/5

A top-tier pair with excellent noise cancellation, customization and call quality, held back by a fit that doesn't suit everyone, below-average battery life and slightly muddy bass.

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8.1/10

A very strong noise-cancelling travel and office headphone with long battery life and good sound accuracy, held back by a headband that is uncomfortable on small heads, some build concerns, and unadjustable automatic ANC, and now overshadowed by the XM6 and Bose QC Ultra.

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8.9/10

The reviewer finds the XM5 a strong step forward with more refined sound, better noise canceling and standout call quality, though the higher price, larger case and non-folding design may put some buyers off.

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~9/10

A refined, excellent-sounding noise-cancelling headphone that keeps Sony at the top of its class with standout call quality, though gains over the XM4 are small and XM3/XM4 owners needn't upgrade.

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~7.5/10

The WH-1000XM5 offers very good, though somewhat thumpy and grainy, sound with excellent noise cancellation and a rich feature set, but fit and comfort have some drawbacks for larger heads and sensitive touch controls.

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4.5/5

A superb flagship over-ear headphone that matches its predecessor with articulate sound, class-leading noise cancelation, strong eco credentials and excellent call quality, held back mainly by a high price and a bland design.

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4.5/5

A comfortable, stylish pair of premium noise-cancelling headphones with top-tier ANC and class-leading sound quality that earns an Editors' Choice award for audiophiles, though it is pricey and Bose edges it on pure noise cancelling.

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Verdicts paraphrased; open a card to read the original. How we score

The verdict in 10 seconds

The Sony WH-1000XM5 at work: noise cancelling headphones on a desk in a busy office

You'll love it if

  • You commute or fly often and want serious quiet
  • You take lots of calls, even in noisy places
  • You switch between a phone and a laptop all day

Skip it if

  • You want headphones for workouts, sweat, or rain
  • You need something that folds small for a tight bag
  • Tight or warm headphones bother you, or you wear glasses all day

What owners rave and rant about

What they rave about

Sound36%
Anc32%
Comfort19%
Value8%
Calls6%

What they rant about

Hinge or build9%
Comfort5%
Broke or died5%
Connectivity5%
Anc4%

Share of 499 owner reviews and comments that mention each topic.

The no-fluff verdict

These are easy, everyday headphones that shut out commutes, offices, and planes while sounding rich and detailed. Calls come through clearly, and battery life easily covers long trips. The catch is fit: they can press or feel warm on some heads, and a few people run into build or durability trouble. They suit travelers, commuters, and anyone who spends a lot of time on calls.

We researched 9 expert reviews, analyzed 21,497 owner ratings and comments across 13 sources, and cross-checked them into one verdict, so you don't have to.

Ratings across the web

4.2 / 5
★★★★★20,200 ratingsMay include close variants of this model
4.7 / 5
★★★★★798 ratingsCombined across sellers
4.3 / 5
★★★★★140 reviewsReviews moderated by the brand
3.3 / 5
★★★★★499 owner commentsLong-term owners. Converted to stars from how positive their comments are
How buyers rated it
5★85%
4★10%
3★2%
2★2%
1★3%
796 star ratings across retailers

Shop ratings lean positive (happy buyers, brand-moderated stores); forums lean critical (people post problems). Our owners score weighs both equally.

Questions people actually ask

How do the Sony WH-1000XM5 noise cancelling headphones work?

They tune their noise cancelling to your fit and surroundings automatically, so there is nothing to set up. The trade-off is that you can't dial the strength up or down yourself, and it can re-adjust when you move your head.

Based on: Several reviewers note automatic ANC optimization that cannot be manually adjusted.

What is noise cancelling in headphones like on the Sony WH-1000XM5?

It is excellent and among the best you can get, quieting engine rumble, office chatter, and city noise. A rival Bose pair blocks a bit more.

Based on: All nine hands-on reviewers praise its ANC; three say Bose edges it.

How do noise cancelling headphones like the Sony WH-1000XM5 work with glasses?

Less well. Glasses can break the seal around your ears, which weakens the quiet and changes the sound.

Based on: Two hands-on reviewers say glasses can weaken the seal and the noise cancelling.

What are noise cancelling headphones like the Sony WH-1000XM5 good for besides blocking noise?

Calls, long trips, and switching between devices. They pick up your voice clearly in noisy places, last a long time between charges, and connect to a phone and a laptop at once.

Based on: Reviewers widely praise call quality, battery life, and multipoint pairing.

What are the downsides of the Sony WH-1000XM5 noise cancelling headphones?

Mainly fit, folding, and moisture. They can feel tight or warm on some heads, they fold flat but not smaller, and they aren't built for sweat or rain.

Based on: Multiple reviewers cite comfort, bulky fold, and no water-resistance rating.

How much does the Sony WH-1000XM5 cost?

Usually $279–$400 in the US. Prices move with sales, so check the current price.

Based on: Prices quoted in expert reviews and at Amazon.com.

What does the Sony WH-1000XM5 cost to run?

Mostly replacement parts and supplies

  • 360 Reality Audio requires a compatible paid streaming subscription (price not stated)
Based on: Running costs and part lifespans reported in expert reviews.

Has the Sony WH-1000XM5 been recalled?

No. We found no U.S. safety recalls for this model.

Based on: U.S. Consumer Product Safety Commission recall records.
Sony WH-1000XM5Product Review score 75 · $279–$400
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